SHIPPING AND RETURNS

Shipping

GURHAN provides Free Shipping on all US domestic orders using a trackable shipper. Should you need your items of jewelry by a certain date, please contact or email the concierge to discuss expedited shipping.

RETURN POLICY

Each piece of GURHAN jewelry is a precious object made from the noblest of materials while subscribing to the highest standards of excellence in craftsmanship. GURHAN jewelry is made by hand and, as such, no item will ever look the same as another, even if it is the same style. It will also bear “imperfections” which are the evidence of hand-workmanship and something we are proud of.

We at GURHAN want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your return for full credit of your purchase price. Please contact concierge@gurhan.com for a return shipping label. Return shipping fees for orders outside of the United States are the customer’s responsibility.  Fees will be deducted from refund amount.

All returns must:

• Be received by GURHAN within 30 days of receipt of your purchase.
• Be in the same condition as when it was received.
• Have an intact price tag. Jewelry cannot be returned if tags have been removed.
• Be shipped using the shipping label provided by GURHAN.
• Include the original Gurhan.com packing slip, and all GURHAN packaging.
• Be packed properly in order to avoid loss or damage; customer is responsible for the condition of the goods as received by GURHAN.

GURHAN will not accept any unauthorized returns of merchandise. Unauthorized returns will be refused and returned to the Customer at the Customer’s expense.

GURHAN only accepts returns of product purchased via gurhan.com. For questions regarding returns of purchases not made through gurhan.com, please contact the relevant authorized GURHAN retailer from whom you made your purchase. Custom design and special orders are not returnable.